Job Information
ICON Clinical Research Client Services Associate II, PCS in Mexico City, Mexico
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Within ICON, Mapi Research Trust promotes scientific approaches in the Clinical Outcome Assessments (COAs) field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments.
The Role:
Analyze and standardize material (originals, translations) as per processes and handle all communication and translation deliveries.
Interface with Copyright holders of COAs, receive and routing requests, and facilitating discussions with operations and/or scientific personnel as needed.
Liaise between Developers/Copyright holders, operations and customer service team.
Coordinate discussions with Copyright holders as required.
Support other Client Services and BD staff in multi-service bid defenses.
Clarify complex contract specifications with Account Manager/Executive (where applicable) and Copyright holders and manage electronic document signatures.
Develop and maintain filing and tracking tools in accordance with accepted practice.
Knowledge management: Management of translation and original source files and data storage.
Collect and analyze data from internal and external databases, authors.
Assist AM/AE in account management activities (BRM and report activities)
Upstream information searches related to COA author accounts to assist Account Managers in business development activities.
To be successful in the role, you will have:
3-5 years of experience, business analysis, operational support, or equivalent positions.
Linguistic Validation background, Scientific documentalist, experience in the Pharma, quality assurance or CRO industry is a plus.
Communication, organization and continuous improvement skills.
Advanced proficiency in English (full fluency). Other languages are a plus.
A completed bachelor’s degree.
Excellent skills in Microsoft Office applications (Word, Excel, and PowerPoint) are a must.
Knowledge of regulatory requirements environment, COA / eCOA field, and CRO terminology is a plus.
Experience in managing project priorities, demonstrating a sense of urgency, and maintaining accurate documentation.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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